Experts Speak

Must Reads for Healthcare Employees

Must Reads for Healthcare Employees

Must Reads for Healthcare Associates By Dr M Anil Kumar

Reading must become a habit if one has to develop oneself as also to ensure a positive professional contribution towards departmental and organizational efforts. There are many books one can read to upgrade one’s knowledge in the healthcare domain. However, these books are strongly recommended as they are thought-provoking and inspire readers to engage in the nuances of the health sector so as to make a favorable impact.

Engaging Physicians – A Manual to Physician Partnership  by Stephen C Beeson, MD, is the first of a series. It is a proven ‘how-to’ manual to create physician loyalty, improve physician partnership and generate superior organizational performance. The book helps leaders and physicians to care for the patient, and what is more, it makes a physician’s pursuit of saving lives and his desire for “making a difference” a shared purpose. The book is replete with managerial tools to help leaders partner with the most pivotal resources in the system. Some of them are:

  • Create and boldly project a compelling organizational vision.
  • Build a high-performance leadership structure.
  • Select, develop and activate effective physician champions to lead change.
  • Use performance feedback to drive and improve quality and service outcomes.
  • Create, communicate and implement physician behavioral standards consistent with the organizational vision.
  • Manage disruptive physicians in a proactive, fair and consistent manner.
  • Recognize physicians in a way that generates organizational loyalty.

Hardwiring Excellence – Purpose, Worthwhile Work, Making a Difference by Quint Studer, Founder CEO of the Studer group, an organization renowned for excellence in healthcare, is a textbook with passion. It offers a road map and is a practical guide for creating and sustaining a culture of service and operational excellence. Quint Studer draws on his personal experience as a former hospital executive, who led two organizations to the top 1% in patient satisfaction and on his experience by coaching hundreds of healthcare professionals. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare, is a master storyteller, mixing “chicken soup style” stories with personal insights on how organizations can move from good to become great.

Practicing Excellence – A Physicians’ Manual to Exceptional Health Care is another book by Stephen C Beeson, MD. Much of a medical organization’s success rides on the leadership, conduct and performance of its physicians. How does a healthcare organization engage its physicians to lead by example? And how does a physician in the midst of numerous appointments, phone calls and messages, hospital rounds and managing a clinical practice do what needs to be done to foster satisfaction and loyalty among patients? Practicing Excellence eloquently answers these questions. Beeson has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment and purpose, making a difference in the lives of the patients it serves.

How Doctors Think by Dr Jerome Groopman, MD is an interesting read. On an average, a physician will interrupt a patient describing symptoms within 18 seconds!! In that short time, many doctors decide on the likely diagnosis and best treatment. Often, decisions made this way are correct, but they can also be wrong — with catastrophic consequences. In this myth-shattering book, Groopman pinpoints the forces and thought processes behind the decisions doctors make. He explores why doctors err and how they can avoid snap judgments, embrace uncertainty, communicate effectively and deploy other skills that can profoundly impact health. This book is one of the first to describe the warning signs of erroneous medical thinking and reveal how new technologies may actually hinder accurate diagnoses. Groopman draws on a wealth of research, extensive interviews with great doctors and his own experiences as a doctor and as a patient. The book reveals a profound new view of 21st century medical practice, giving doctors and patients the vital information they need to make better judgments together.

– Dr Anil Kumar

 

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