- About CARE
- For Patients
The Corporate Quality and CARE Process Re-engineering team conducted a national conclave on “Enhancing Patient Safety & Improving Clinical Outcomes” from October 9-10. The workshop was intended for all quality coordinators and major stakeholders in the CARE pathway processes.
The Chief Guest was Maj Gen (Dr) Pawan Kapoor, Additional Director General, Armed Forces Medical Service & Chairman, Accreditation Committee, NABH. Eminent guests included Dr B Soma Raju, CMD, Dr N Krishna Reddy, Vice Chairman, Mr Dilip Jose, Group Chief Executive Officer and Dr P C Gupta, Vascular Surgeon.
Maj Gen Dr Pawan Kapoor spoke on “Clinical audit – a tool for improving patient care” and “Innovations in patient safety & role of nurses.” He spoke about the importance and essentials of clinical audit and stages of clinical audit with special emphasis on the role of a multidisciplinary team.
Dr Krishna Reddy spoke on the role of clinical audit in improving affordability and outcomes and said it would be an additional tool for alignment with the core purpose of CARE, “To provide care that people trust”.
In an interactive session Dr Soma Raju, Dr Rajeev Menon, Chief of Medical Services and Dr Krishna Reddy discussed the need to involve clinicians in all clinical quality activities. They shared real life examples of how safety and quality are interconnected and the role of proper communication and counseling.
The conclave was divided into two parts. The first part aimed to build and extend participants' knowledge in clinical audit, patient safety, quality assurance in critical care units, prevention and management of bed sores, adherence to bundles in critical care for better outcomes and role of labs in improving patient safety. The second part covered finance, best practices in supply chain, engineering controls – role in infection control and safety of patients, application of 5 S in healthcare and root cause analysis. A sizeable number of key clinicians and senior managers spoke on the occasion, which enriched the proceedings.