The admission and billing department functions round-the-clock. Allotment of a bed/room is based upon diagnosis, preference, eligibility and availability on the day of the admission. The inpatient receptionist or Patient Relations Executive (PRE) will assist you in the admission process.
Unless you are admitted through the Emergency Department, your scheduled hospital stay will begin at the inpatient reception area located in the ground floor. Each patient will receive an admission folder that includes patient information leaflets. Please take the time to read this important information. The Emergency and Casualty Units function round-the-clock.
At the time of admission, advance payment, based on the kind of treatment, should be made either with cash or credit cards at the inpatient cash counter. We do not accept cheques.
Patient food charges are included in the bed and service charges. Extra diet will be charged separately.
Charges for lab services, professional visits, surgeries and procedures, medical equipment, etc. will vary as per the category of bed chosen.
At the time of discharge, a final bill is generated by the billing department. The final bill is made only after all the discharge formalities are completed. You may find differences in the final bill and estimate bill. This is due to the fact that certain charges are levied and shown in the final bill only.
There will be a time lag between your consultant informing you about the discharge and the billing section preparing the final bill. For each patient it may vary from 3-4 hours.
Patients are requested to retain all receipts of deposit/advances made. The original receipt will have to be shown for collecting refunds. Refunds above Rs 5000 will be refunded by cheque, after two days. At the time of discharge, please hand over the check-out slip to the hospital security.
(The deposit amount, hospital charges and the above rules are subject to changes.)
The patient will be discharged once he/she is medically stable. No unwarranted extension of stay is permitted.
The discharge process is complex involving writing the discharge summary, typing it, followed by correction by the Resident Consultant, and returning the drugs to the pharmacy. All this, added to the billing process, takes 3 hours on an average. (For insurance patients it may be longer). Kindly cooperate with us.
Insurance/corporate patients are requested to submit their original documents to the hospital. Insurance patients will not be discharged until the final approval comes from the TPA.
At the time of discharge, please hand over the check-out slip to the security. Please do not forget to fill the feedback forms.
Only one visitor at a time is permitted to visit the patient during visiting hours. Other visitors may visit the patient by borrowing the “attendant’s pass” from the attendant.
The CARE Hospital is a “No smoking area.” Patients’ attendants are strictly prohibited from smoking in the hospital premises.
Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors and patients are requested to speak softly and avoid making unnecessary noise. Patients are advised to keep the volume of their television under check. Patients’ relatives are advised not to crowd the area outside the patient room. The hospital staff is under strict instructions to take necessary steps to prevent noise and crowding.
The hospital has parking facilities. Security personnel will guide you to this facility.
Family members and close friends are encouraged to be a part of the care process, whenever appropriate. Their involvement might be something as simple as encouraging the patient to eat or feeding a patient who is not able to eat without help. It may be fluffing a pillow or smoothening the bed sheets to make the patient more comfortable. Above all, involvement means being with the patient. While nurses are happy to provide warm and friendly care, patients, surrounded by their loved ones and close friends, reportedly have a significantly quicker recovery!
Only one attendant is allowed to stay with the patient in the room; at the time of admission. The attendant will be given an “attendant’s pass,” which needs to be carried by the attendant at all times.
Visiting hours are scheduled between 05:00 pm and 07:00 pm every day. Children below the age of 12 are not allowed in, unless they are the patients.
Exercise these rights for care without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status, or the source of payment. You have the right to:
As a patient receiving care, it is your responsibility to: