Scheduling an Appointment

An appointment can be made through:

• Appointment Centre – 1800 108 6666
• Online
• Direct walk-in

Before coming to the Hospital

• If you have a query, please feel free to call at 1800 108 6666 from 8:00 am to 8:00 pm.
• In case of an emergency, just dial 105711

What to bring

Please make sure to bring the following:

• The name, address and phone number of the physician who referred you to CARE Hospitals
• The name, address and phone number of your family doctor
• Insurance information, including ID cards, forms and policy numbers
• Medical records, including X-rays, lab reports and any written medical history
• A list of any medications, including the dosages you are taking
• Your own questions for discussion during the visit

Arriving & Registration

• On arrival at the hospital please report to the reception desk. Show your appointment letter to the receptionist, who will check your personal details.
• If you have any disability which may affect you during your visit (for example, hearing impairment), please notify the reception staff.
• After reporting to the reception desk, you will be given a registration slip and asked to go to a waiting area that is specific to your specialty.
• On your first visit, it may be necessary to undergo certain tests and X-rays before and after seeing the doctor, so please allow time for this.

Waiting Time

We aim to see everyone within 45 minutes of the appointment time. However, from time to time, there may be unforeseen delays, due to medical emergencies. We will try to minimize the waiting time and also keep you informed of any delays.

Consultation

You may approach the respective department with the help of signboards in the hospital or the receptionist/PRE (Patient Relation Executive). The PRE will assist you in consulting the doctor and accessing other medical facilities.

Select a doctor or ask us for advice

The online enquiry form will help us to understand your situation and respond more helpfully. Your enquiry is forwarded to the appropriate medical professional and you will receive a reply within a few days. You may use the same form to make follow-up inquiries. Sometimes, a phone conversation may be scheduled with you or your family doctor.

Friends and Relatives

We would appreciate it if only one attendant accompanies you – a relative or a friend. They are requested to remain in the waiting areas, unless there are special reasons for them to stay with you during the examination or investigation.

Personal Belongings

Pack light when you come to the hospital. Take care of your belongings. The hospital is not responsible for any loss or damage to your belongings.

How to Reach the Hospital

• The hospital is a 45-minute drive from the airport, 20 minutes’ drive from the railway station and 20 minutes’ drive from the central bus station.

Transportation & Parking

• For the travel needs of patients, CARE Hospitals operates an exclusive Travel Desk in the main lobby of the hospital.
• Ambulance services are available for pick up and drop. Please contact the transport department at the ground floor.
• Parking facilities are available within the hospital premises.

Appointment Cancellations

If you are unable to keep your appointment, please tell us, preferably 48 hours earlier.

For new appointments the numbers are: or 1800 108 6666 (Booking & Cancellations)

About your visit

If you've never visited our hospital, don't worry. We meet hundreds of patients every day. So we have plenty of experience arranging everything from doctor's appointments to pickups & drops.

Admission Procedure

• The admission and billing department functions round-the-clock. Allotment of a bed/room is based upon diagnosis, preference, eligibility and availability on the day of the admission. The inpatient receptionist or Patient Relations Executive (PRE) will assist you in the admission process.
• Unless you are admitted through the Emergency Department, your scheduled hospital stay will begin at the inpatient reception area located in the ground floor. Each patient will receive an admission folder that includes patient information leaflets. Please take the time to read this important information. The Emergency and Casualty Units function round-the-clock.
• At the time of admission, advance payment, based on the kind of treatment, should be made either with cash or credit cards at the inpatient cash counter. We do not accept cheques.
• Patient food charges are included in the bed and service charges. Extra diet will be charged separately.
• Charges for lab services, professional visits, surgeries and procedures, medical equipment, etc. will vary as per the category of bed chosen.
• At the time of discharge, a final bill is generated by the billing department. The final bill is made only after all the discharge formalities are completed. You may find differences in the final bill and estimate bill. This is due to the fact that certain charges are levied and shown in the final bill only.
• There will be a time lag between your consultant informing you about the discharge and the billing section preparing the final bill. For each patient it may vary from 3-4 hours.
• Patients are requested to retain all receipts of deposit/advances made. The original receipt will have to be shown for collecting refunds. Refunds above Rs 5000 will be refunded by cheque, after two days. At the time of discharge, please hand over the check-out slip to the hospital security.
• (The deposit amount, hospital charges and the above rules are subject to changes.)

Discharge Procedure

• The patient will be discharged once he/she is medically stable. No unwarranted extension of stay is permitted.
• The discharge process is complex involving writing the discharge summary, typing it, followed by correction by the Resident Consultant, and returning the drugs to the pharmacy. All this, added to the billing process, takes 3 hours on an average. (For insurance patients it may be longer). Kindly cooperate with us.
• Insurance/corporate patients are requested to submit their original documents to the hospital. Insurance patients will not be discharged until the final approval comes from the TPA.
• At the time of discharge, please hand over the check-out slip to the security. Please do not forget to fill the feedback forms.

Smoking

The CARE Outpatient Centre is a "No smoking area." Patients’ attendants are strictly prohibited from smoking in the hospital premises.

Silence

Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors and patients are requested to speak softly and avoid making any unnecessary noise. Patients are advised to keep the volume of their television under check. Patients’ relatives are advised not to crowd the area outside the patient room. The hospital staff is under strict instructions to take necessary steps to prevent noise and crowding.

Parking

The hospital has parking facilities. Security personnel will guide you to this facility.

Family Involvement

Family members and close friends are encouraged to be a part of the care process, whenever appropriate. Their involvement might be something as simple as encouraging the patient to eat or feeding a patient who is not able to eat without help. It may be fluffing a pillow or smoothening the bed sheets to make the patient more comfortable. Above all, involvement means being with the patient. While nurses are happy to provide warm and friendly care, patients, surrounded by their loved ones and close friends, reportedly have a significantly quicker recovery!

Only one attendant is allowed to stay with the patient in the room, at the time of consultation.

Patients’ Rights

Exercise these rights for care without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status, or the source of payment. You have the right to:

• Expect considerate and respectful care and to be made comfortable.
• Respect your personal values and beliefs.
• Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
• Know the name of the physician, who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
• Formulate advance directives. This includes designating a decision-maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives.
• Receive information about your health status, the course of treatment and prospects for recovery in terms that you can understand.
• Make decisions regarding medical care and receive as much information about any proposed treatment or procedure as you may need, in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or nontreatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
• Participate actively in decisions regarding medical care. To the extent permitted by law, this includes the right to refuse treatment.
• Expect full consideration of privacy concerning the medical care program. Case discussions, consultations, examinations and treatment are confidential and should be conducted discreetly. You have the right to be advised as to the reason for the presence of any individual.
• Access information contained in your records within a reasonable time frame, except in certain circumstances specified by law.
• Expect confidentiality in treatment of all communications and records pertaining to your care and stay in the hospital. Written permission shall be obtained before the medical records can be made available to anyone not directly concerned with the care.
• Expect reasonable responses for any reasonable requests made for service.
• Receive care in a safe setting, free from verbal, physical or mental abuse or harassment and free from corporal punishment. You have the right to access protective services including notifying government agencies of neglect or abuse.
• Be informed of continuing health care requirements following discharge from the hospital.
• Examine and receive an explanation of the bill regardless of the source of payment.
• Know which hospital rules and policies apply to your conduct while you are a patient.
• Have all patients’ rights apply to the person who may have legal responsibility to make decisions regarding medical care on your behalf.

Patients’ Responsibilities

As a patient receiving care, it is your responsibility to:

• Provide accurate information about your health, including your present condition, past illnesses, hospitalizations, medications, allergies to or use of any natural products and vitamins as well as any other matters that pertain to your health.
• Provide accurate & complete information including your full name, address and other details.
• Ask questions when you do not understand what the doctor or other members of the healthcare team tell you about the diagnosis or treatment. You should also inform the doctor if you anticipate problems in following the prescribed treatment or if you are considering alternative therapies.
• Abide by all the hospital rules and regulations.
• Comply with the “No smoking” policy.
• Comply with the visitors’ policies to ensure the rights and comfort of all patients.
• Be considerate regarding the noise levels, privacy and safety of all patients.
• Weapons are prohibited on the premises.
• Treat the hospital staff and other patients and visitors with courtesy and respect.
• Be on time for appointments. Cancel or reschedule in advance as far as possible, in case of cancellation or rescheduling of the appointments.
• Not give medication prescribed to you to others.
• Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make arrangements for payment.
• Communicate with the healthcare provider if your condition worsens or does not follow the expected outcome.
• Pay for the services billed in a timely manner as per the hospital policies.
• Respect the fact that some other patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
• Respect the fact that admitted patient/patients requiring emergency care may take priority over you for your doctor.
• Follow the prescribed treatment plan and carefully comply with the instructions given.
• Accept, where applicable, adaptations to the environment to ensure a safe and secure stay in the hospital.
• Accept the measures taken by the hospital to ensure the personal privacy and confidentiality of your medical records.
• Attend follow-up appointments as requested.
• Not take any medications without the knowledge of the doctor and healthcare professionals.
• Provide a correct & truthful history.
• Understand the charter of rights and seek clarifications, if any