Outpatient & Inpatient Guidelines

Scheduling an appointment

An appointment can be made through

  • Appointment Centre – call +91 40 3021 9000/9111/9123
  • Reception or front desk
  • Online
  • Direct walk-in
Before coming to the hospital

If you have a query, please feel free to call at +91 40 3021 9000/9111/9123 from 8:00 am to 8:00 pm.

What to bring

Please make sure to bring the following:

  • The name, address and phone number of the physician who referred you to CARE Hospitals
  • The name, address and phone number of your family doctor
  • Insurance information, including ID cards, forms and policy numbers
  • Medical records, including X-rays, lab reports and any written medical history
  • A list of any medications, including the dosages you are taking
  • Your own questions to discuss during your visit
  • Your co-payment
Arriving & Registration
  • On arrival at the hospital please report to the reception desk. Show your appointment letter to the receptionist, who will check your personal details.
  • If you have any disability which may affect you during your visit (for example, hearing impairment), please notify the reception staff.
  • After reporting to the reception desk, you will be given a registration slip and asked to go to a waiting area that is specific to your specialty.
  • On your first visit, it may be necessary to undergo certain tests and X-rays before and after seeing the doctor, so please allow time for this.
Waiting Time

We aim to see everyone within 45 minutes of the appointment time. However, from time to time, there may be unforeseen delays, due to medical emergencies. We will try to minimize the waiting time and also keep you informed of any delays.


You may approach the respective department with the help of signboards in the hospital or the receptionist/PRE (Patient Relation Executive). The PRE (Patient Relation Executive) will assist you in consulting the doctor and accessing other medical facilities.

Select a doctor or ask us for advice

The online enquiry form will help us to understand your situation and respond more helpfully. We will forward your enquiry to an appropriate medical professional and you will receive advice within a few days. You may use the same form to make follow-up inquiries. Sometimes we will schedule a phone conversation with you or your local physician.

Friends and relatives

Your friends and relatives may accompany you. They are requested to remain in the waiting areas, unless there are special reasons for them to stay with you during the examination or investigation. We would appreciate it if only one attendant accompanies you.

Personal Belongings

Pack light when you come to the hospital. Take care of your belongings. The hospital is not responsible for any loss or damage to your belongings.

How to reach the hospital
  • The hospital is a 50-minute drive from the airport, 20 minutes’ drive from the railway station and 20 minutes’ drive from the central bus station.
Transportation & Parking
  • For the travel needs of patients, CARE Hospitals operates an exclusive Travel Desk in the main lobby of the hospital.
  • Ambulance service is available for pick up. Please contact the transport department at the ground floor (near the Emergency) or contact +91 40 30219000/9111/9123
  • Parking facilities are available within the hospital premises.
Appointment Cancellations

If you are unable to keep your appointment, please tell us immediately. If possible please give us at least 48 hours' notice of your cancellation.

  • For appointments, please call: +91 40 30219000/9111 / 912 (Booking & Cancellations)
About your visit

If you've never visited our hospital, don't worry. We meet hundreds of patients every day.So we have plenty of experience arranging everything from doctor's appointments to pick ups and drops.

Admission procedure

Patients can get directly admitted to the hospital by contacting the admission counter located on the ground floor, or through referrals. The details of admission are available at the counter. Patients are also admitted through the casualty department, if urgent medical attention is required.

The procedure for admission is as follows:

  • The Patient Relations Executive (PRE) will explain all the tariffs, bed categories, packages, charges, advance, payment conditions and other details.
  • You will be asked to fill in the in-patient data sheet, giving your personal details, reference notes, if any, and medical history.
  • Select the class in which you would like to get admitted.
  • Deposit the advance for admission. In case the patient is admitted for surgery,
  • Fill in the consent form which seeks your acceptance for admission.
Discharge Procedure

The procedure for admission is as follows:

  • Your consultant doctor will make an entry of discharge in your case sheet.
  • Your file will be checked by the nurses to see that all entries are made.
  • The resident doctors will fill in your discharge summary draft, which specifies the treatment undergone, drug prescriptions and other instructions.
  • After this, the file will be sent to the Pharmacy for clearance and then to the Billing Department.
  • The final bill is prepared taking into account the advance payments. The payment has to be made at the billing counter at the front office reception.
  • On payment of the bill, a check-out slip will be issued by the cashier on production of which the patient can be taken home, along with the Discharge Summary.
Visiting hours

Only one visitor at a time is permitted to visit the patient during visiting hours. Other visitors may visit the patient by borrowing the “attendant’s pass” from the attendant.

  • Nurses may ask visitors to leave the room if the patient's condition requires it or if the hospital policies are not being observed.
  • When the doctor or nurses visits the patient, attendants must leave the room. As emergencies can occur any time, it is important that easy and quick access is available to the patient rooms, operation theatres and intensive care units. The hospital, therefore, requests visitors and attendants:
    • Not to stand in the inpatient lobby
    • Not to wait outside the operation theatres and ICUs
    • Not to wait on the landings outside the operation theatres and ICUs. The hospital staff are under strict instructions to take necessary steps to ensure quick and easy accessibility to all emergency treatment areas.

    The hospital staff are under strict instructions to take necessary steps to ensure quick and easy accessibility to all emergency treatment areas.

Visiting hours:

05:00 pm to 06:00 pm every day


The CARE Outpatient Centre is a “No smoking area.” Patients’ attendants are strictly prohibited from smoking in the hospital premises.


Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors and patients are requested to speak softly and avoid making any unnecessary noise. Patients are advised to keep the volume of their television under check. Patients’ relatives are advised not to crowd the area outside the patient room. The hospital staff is under strict instructions to take necessary steps to prevent noise and crowding.


The hospital has parking facilities. Security personnel will guide you to this facility.

Family involvement

Family members and close friends are encouraged to be a part of the care process, whenever appropriate. Their involvement might be something as simple as encouraging the patient to eat or feeding a patient who is not able to eat without help. It may be fluffing a pillow or smoothening the bed sheets to make the patient more comfortable. Above all, involvement means being with the patient. While nurses are happy to provide warm and friendly care, patients, surrounded by their loved ones and close friends, reportedly have a significantly quicker recovery!

Only one attendant is allowed to stay with the patient in the room; at the time of admission. The attendant will be given an “attendant pass,” which needs to be carried by the attendant at all times.

Visiting hours are scheduled between 05:00 pm and 07:00 pm every day. Children below the age of 12 are not allowed in, unless they are the patients.

Patients’ Rights

Exercise these rights for care without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status, or the source of payment. You have the right to:

  • Expect considerate and respectful care and to be made comfortable.
  • Respect your personal values and beliefs.
  • Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
  • Know the name of the physician, who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
  • Formulate advance directives. This includes designating a decision-maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives.
  • Receive information about your health status, the course of treatment and prospects for recovery in terms that you can understand.
  • Make decisions regarding medical care and receive as much information about any proposed treatment or procedure as you may need, in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or nontreatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
  • Participate actively in decisions regarding medical care. To the extent permitted by law, this includes the right to refuse treatment.
  • Expect full consideration of privacy concerning the medical care program. Case discussions, consultations, examinations and treatment are confidential and should be conducted discreetly. You have the right to be advised as to the reason for the presence of any individual.
  • Access information contained in your records within a reasonable time frame, except in certain circumstances specified by law.
  • Expect confidentiality in treatment of all communications and records pertaining to your care and stay in the hospital. Written permission shall be obtained before the medical records can be made available to anyone not directly concerned with the care.
  • Expect reasonable responses for any reasonable requests made for service.
  • Receive care in a safe setting, free from verbal, physical or mental abuse or harassment and free from corporal punishment. You have the right to access protective services including notifying government agencies of neglect or abuse.
  • Be informed of continuing health care requirements following discharge from the hospital.
  • Examine and receive an explanation of the bill regardless of the source of payment.
  • Know which hospital rules and policies apply to your conduct while you are a patient.
  • Have all patients’ rights apply to the person who may have legal responsibility to make decisions regarding medical care on your behalf.
Patients’ Responsibilities

As a patient receiving care, it is your responsibility to:

  • Provide accurate information about your health, including your present condition, past illnesses, hospitalizations, medications, allergies to or use of any natural products and vitamins as well as any other matters that pertain to your health.
  • Provide accurate & complete information including your full name, address and other details.
  • Ask questions when you do not understand what the doctor or other members of the healthcare team tell you about the diagnosis or treatment. You should also inform the doctor if you anticipate problems in following the prescribed treatment or if you are considering alternative therapies.
  • Abide by all the hospital rules and regulations.
  • Comply with the “No smoking” policy.
  • Comply with the visitors’ policies to ensure the rights and comfort of all patients.
  • Be considerate regarding the noise levels, privacy and safety of all patients.
  • Weapons are prohibited on the premises.
  • Treat the hospital staff and other patients and visitors with courtesy and respect.
  • Be on time for appointments. Cancel or reschedule in advance as far as possible, in case of cancellation or rescheduling of the appointments.
  • Not give medication prescribed to you to others.
  • Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make arrangements for payment.
  • Communicate with the healthcare provider if your condition worsens or does not follow the expected outcome.
  • Pay for the services billed in a timely manner as per the hospital policies.
  • Respect the fact that some other patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
  • Respect the fact that admitted patient/patients requiring emergency care may take priority over you for your doctor.
  • Follow the prescribed treatment plan and carefully comply with the instructions given.
  • Accept, where applicable, adaptations to the environment to ensure a safe and secure stay in the hospital.
  • Accept the measures taken by the hospital to ensure the personal privacy and confidentiality of your medical records.
  • Attend follow-up appointments as requested.
  • Not take any medications without the knowledge of the doctor and healthcare professionals.
  • Provide a correct & truthful history.
  • Understand the charter of rights and seek clarifications, if any

Back to Top