In-patient Services

Nature of accommodation

General ward

The Hospital currently has 225 beds for inpatient treatment. General Ward beds are provided with a stool for patient's attendant and a cabinet for safe keeping of medicines. Bathrooms and toilet facilities are provided in each wing of a ward and are shared by all patients in that wing. One movable dining table also provided for each patient.

Semi-Private ward

Semi-Private Rooms are air-conditioned rooms for shared occupancy, with television, telephone, attached bathroom and a couch for the attendant. One movable dining table is also provided for each patient.

Private Ward

Private Rooms are single occupancy, air-conditioned rooms with attached a bathroom, television, telephone facilities, one easy chair with centre table, refrigerator and a sofa cum bed for the attendant.


Deluxe Rooms are air-conditioned rooms with attached bathroom, telephone, television, refrigerator, one easy chair with center table, sofa and a bed for the attendant.

Super deluxe room

Super deluxe rooms are air-conditioned rooms with attached bathroom, telephone, television, refrigerator, 2 sofa sets with center table, computer with Internet facility, Microwave Oven, Electric cattle and a bed for the attendant.

ICU facilities

ICU, HDU, Neonatal ICU, Paediatric ICU: Bed Side Monitors with Ventilators, Medical Gases, Defibrillator.

  • CVTS is 11 bedded centrally monitored ICCU with duty Doctor, Nursing staff 1:1 ratio, facilities of Ventilator, Central Oxygen supply, IABP Balloon Pump, Infusion pumps, air mattress, Monitor with heart rate, Pulse rate, Temperature, Respiratory rate, SPO2, PA, ETCO2, Cardiac output CVP and BP.
  • ICU is 13 bedded centrally monitored ICCU with duty Doctor, facilities of Ventilator, Central Oxygen supply, IABP Balloon Pump, Infusion pumps, air mattress, Monitor with heart rate, Pulse rate, Temperature, Respiratory rate, SPO2, PA, ETCO2, Cardiac output CVP and BP.
  • ISOLATION unit is 4 bedded for H1 N1 patient with facility of Ventilator, Central Oxygen supply, IABP Balloon Pump, Infusion pumps, air mattress, Monitor with heart rate, Pulse rate, Temperature, Respiratory rate, SPO2, PA, ETCO2, Cardiac output CVP and BP.
  • SURGICAL ICU is 8 bedded with duty Doctor, facilities of Ventilator, Central Oxygen supply, IABP Balloon Pump, Infusion pumps, air mattress, Monitor with heart rate, Pulse rate, Temperature, Respiratory rate, SPO2, PA, ETCO2, Cardiac output CVP and BP.
    All rooms have facilities of central supply of oxygen and vacuum in addition to call bell system.


Once you receive the CARE CHL Club Card you are automatically enrolled in our privileged guests list. This card gives you lots of benefits:

  • Priority admission & appointments.
  • Discounts designed for your family.
  • Saves your precious time every time you come to CARE CHL Hospitals.
  • Personalized health records saved with us for life time.
  • Membership to all our clubs & groups.
  • Receive information on Health Camps, Health Talks, Seminars and Goodies.

Service Provided In Room

1. Food And Beverages

a) Diet is an integral part of your medication, therefore food from outside sources is strictly not allowed. Our dieticians, in association with your doctor, will assess your diet needs. You are advised to follow the diet instructions specified by them for a speedy recovery.
b) You will be given a vegetarian cuisine. Religious sentiments of the patients will be considered while deciding on the diets. Kindly inform the dietician of the same. Our service timings are as follows:-

  Breakfast 8.30 am to 9.30 am
  Lunch 12.30 pm to 1.30 pm
  Afternoon Tea 4.00 pm to 5.00 pm
  Dinner 7.15 pm to 8.30 pm

c) Once a diet has been designed as per your specific needs, we do not advocate any change in quantity or otherwise, as it may prove detrimental to your health.
d) For diet counselling you can contact us on intercom no. 1154, 1583 between 9.00 am to 11.00 am and 12.00 pm to 7.00 pm
e) 'Food Pass' is issued for patient only (on request). Wherever 'Food Pass' is issued to the patient the hospital will abstain from providing any food to such patient.

2. House Keeping

a) Housekeeping department will look after the cleanliness of your room. Your room will be cleaned twice a day by the housekeepers and also when the need arises.
b) Hot water is available from 6.00 am to 11.00 am only.
c) As water is in short supply, kindly ensure minimum wastage.
d) Newspapers will be provided in all wards and rooms.
e) To ensure dustfree atmosphere to the patient, kindly keep your windows closed.
f) Kindly avoid flushing any material like cotton bandages, sanitary napkins etc. in the toilets. We solicit your cooperation and support in keeping your hospital clean. Chewing paan / betel nut / smoking or consuming alcohol in the hospital premises is STRICTLY PROHIBITED. Please do not dispose waste/rubbish anywhere except into bins provided for the purpose. Help us in making this hospital an environment friendly zone.

3. Stays For Attendants

a) One attendant is allowed per patient in the rooms except in General ward. After visiting hours, it is mandatory for the attendant to carry the Pass issued at the time of admission. The attendant should vacate the room, when the patient is shifted to ICU/Recovery/OT. However if attendants wish to retain the room, it can be provided subject to availability on payment of additional room charges.
b) Outside food articles are STRICTLY PROHIBITED in the rooms for patients as well as attendants. Canteen may be used by the attendants.
c) Only one "ATTENDANT PASS" will be issued per patient.

4. Entertainment

Super Deluxe, Deluxe, Private and Twin sharing rooms are provided with television & D2H service. There is a choice of programmes in various languages.


1. Cafeteria which is located in the New Wing, 1st Floor is open between 8.00am to 10.00pm for the convenience of your visitors or attendants.
2. Kitchen services - Facility of meals for attendants is there in the cafeteria. Meals for patients from outside is strictly prohibited, It is requested to please take the meals provided to you as per the Dietician's advise.
3. 24-hour PHARMACY is situated on the Ground Floor.
4. Health Check-up Desk is situated on the Ground Floor. Contact Extn. No. - 1153.

Additional Facilities

a) 24 hours Ambulance services (Paediatric, Cardiac & Non-Cardiac), A.C. & Non A.C.
b) 24 hours pharmacy located on the ground floor and in CARE CHL-CBCC Cancer Center.
c) Locker facility for depositing valuables is available at the security office. Hospital authorities are not responsible for the loss of any valuables in the room /ward /locker.

Additional Informations

a. Counselling
• Chief Quality Officer (1419) / Administration Dept. (1140) ensure that everything is right. Any complaints / problems can be communicated directly to them.
b. Visitor Policy
• Visiting hours are from 5.30 p.m. to 7.30 p.m. only.
• Patients and their attendants are requested to restrict the number of visitors. Too many visitors could increase infection in ward / ICU. It increases noise pollution level in hospital.
• Children below the age of 15 yrs. are prohibited in the wards/ICU as they are most prone to infection.
• Visitors are not allowed to bring food and flowers.
c. Payment
• Financial arrangements for your hospital stay should be made prior to your admission. Please ask your doctor to give you an estimate based on the treatment and duration of the stay expected. You may take details of your Bill from Billing department between 5.00 p.m. to 7.00 p.m.
• You will have to pay an initial deposit at the time of admission.
• Subsequent deposits will be intimated to you from time to time depending on your treatment. Please ensure to pay the same within 24 hours to avoid any inconvenience.
• Room rents are charged on a day basis (12 Noon-12 Noon).
• We accept Cash / Credit Card / DDs drawn in favour of (M/s. Convenient Hospitals Ltd.) All payment, should be get cleared before surgery/discharge as applicable.
• All payments should be made only at Cash Counter on G. Floor.
• Please contact the Billing Manager for any clarifications. (Ex-tn. 1133)
• Refundable amount if exceeds Rs. 20,000/- will be paid by Cheque only.
Commission @2% will be deducted from the amount of refund, if any against payment accepted by Credit / Debit Card.
• Service Tax & any other taxes as per applicable local laws shall be levied over & above the final Bill.
• 15% surcharge is levied on the hospital bill payment excluding package, doctor visit fees, medicines & consumables.
• 25% extra charge will be levied on CT, MRI, sonography after 8pm on weekdays, on Sundays & National Holidays.
• 25% extra charge will be levied on packages after 8pm on weekdays, on Sundays & National Holidays.


1. All deposit receipts are provisional and should be surrendered at the time of discharge.
2. If, during the stay of a patient, advance payment lapses if not settled within the prescribed time, the Hospital reserves the right to transfer the patient to the General Ward or the Government Hospitals.
3. In the event of a breakdown of the computer system before the final bill is prepared, the patient will be required to make additional deposit, approximately to the extend of final bill at the time of his/her discharge. The final settlement of the bill will be made later on.
4. Medical Claims for reimbursement purpose will be attested by the Executive Director or Officer on special duty.
5. All medicines should be purchased only from the Hospital Pharmacy. Medical/Surgical consumables shall be supplied by the Hospital stores. Purchase of Medicines/Surgical consumables from outside the Hospital is strictly prohibited.
6. Patients are advised not to keep any valuables, jewellery cash or other costly items with them during their stay at the Hospital.
7. Patients/relatives are requested not to tip the staff as this is strictly prohibited.
8. Any employee demanding tips should be reported to the Ward incharge or to a Medical staff on call. For any kind of suggestion or recommendation, patient or attendant can call at administration block. (Extn. 1140)
9. For any Emergency, please contact - 0731 -2547676 or for any query, please contact - 0731-6622222


Your doctor only will advise your discharge. Once intimated, it may take upto 3 hours for the process, specially if a TPA in involved. Please check with the ward nurse for the exact discharge time. An additional day's rate is applicable after 12 noon.

Our staff will assist you in your discharge procedures:

  • You need to come to the hospital for follow up as prescribed by your doctor (It may vary from 7 days to one month).
  • Arrange for the medications that your doctor has prescribed (in case you are a mediclaim patient) and if not you need to buy the same from our Pharmacy and also advise you on the medicine usage.
  • Teach you basic do's and don'ts in your diet, exercise or any other things reminder.
  • Check bedside cabinet and wardrobe to ensure no personal items are left behind.
    Follow the medication instructions and keep the follow-up appointment with the doctor. For appointment you can contact +91 731 662 1111/662 1116.

Feedback & Suggestions

Our concern is quality care and we use patient feedback to help us improve our services. Every room has a patient satisfaction questionnaire, we request and encourage you to complete our patient satisfaction questionnaire.

  • Your comments are valuable to us because they inform us about the service improvements we should be making and help generate staff satisfaction when you let us know we are doing well.
  • You can also mail us your appreciation or complaints at info@chlhospitals.com.
  • For any complaints or suggestions you can contact your Respective Floor Coordinator, the number(s) listed in your room or the administrative department.
  • If you face any problem at night you can contact at Main Reception: