Patient Rights And Responsibilities

1. Care:

• Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.
• Right to be heard to his / her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.
• Expectation from the doctor to write the prescription legibly and explain to the patient the details of dosage, Do's and Dont's and generic options for the medicines.
• They have to be provided with information and access on whom to contact in case of an emergency.

2. Confidentiality And Dignity:

• Right to personal dignity and to receive care without any form of stigma and discrimination.
• Privacy during examination and treatment.
• Protection from physical abuse and neglect.
• Accommodating and respecting their special needs such as spiritual and cultural preferences.
• Right to Confidentiality about their medical condition.

3. Information:

• The information to be provided to patients are meant to be in a language of the patient's preference and in a manner that is effortless to understand.
• Patients and / or their family members have the right to receive complete information on the medical problem, prescription, treatment and procedure details.
• A documented procedure for obtaining patient's and / or their family's informed consent exists to enable them to make an informed decision about their care. This process is an important patient right and needs to be practiced with utmost diligence and transparency.
• Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions, involve them in the care planning and delivery process.
• Patients have right to request information on the names, dosages and adverse effects of the medication that they are treated with.
• Patients or their authorized individuals have the right to request access and receive a copy of their clinical records.
• Patients have right to complete information on the expected cost of treatment. The information should be presented as an itemised structure of various expenses & charges.
• Patients have right to information on hospital rules and regulations.
• Information on organ donation.

4. Preferences:

• Patient has right to seek a second opinion on his/her medical condition.
• Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her.

5. Rights To Redress:

• Patient has right to justice by lodging a complaint with grievance redressal cell in CARE CHL Hospitals, on +91 731 662 1140 or with govt. health authority.
• The patient has right to a fair and prompt hearing of his/her concern.
• The patient in addition has right to appeal to a higher authority in health care provider organisation and insist in writing on the outcome of the complaints.

Patient's Responsibilities

I will be honest with my doctor and disclose my family / medical history.

1. Treatment Compliance:

• I will be punctual for my appointments.
• I will do my best to comply with my doctor's treatment plan.
• I will have realistic expectations from my doctor and his treatment.
• I will inform and bring to doctor's notice if it has been difficult to understand any part of the treatment or of the existence of challenges in complying with the treatment.
• I will display intent to participate intelligently in my medical care by actively involving myself in the prescribed do-at-home activities.

2. Intent For Health Promotion:

• I will do everything in my capacity to maintain healthy habits and routine that contribute to good health and take responsibility for my health.

3. Transparency And Honesty:

• I will make a sincere effort to understand my therapies which include the medicines prescribed and their associated adverse effects and other compliances for effective treatment outcomes.
• I will not ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide me with one.
• If I am not satisfied, I will inform and discuss with my doctor.
• I will report fraud and wrong-doing to the grievance redressal cell of CARE CHL Hospitals, Indore Contact No. 0731-4774140
• I will be respecting doctors and medical staff caring and treating me.
• I will abide by hospital facility rules.
• I will bear the agreed expenses of the treatment that are explained to me in advance and pay my bills on time.