FAQs

Are all the consultants available 24 hours?

All the consultants are full-time employees of the hospital; hence, outpatient services are available on all working days. We have doctors in the positions of medical and surgical registrars, junior and senior registrars, and junior and senior residents, thus offering 24 hours coverage in areas such as Casualty, Wards, Intensive Care Units and Post Op recovery areas. Any complaints in the odd hours are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.

What are the facilities available in the hospital?

CARE Hospitals are multispecialty hospitals and offer the complete range of medical and surgical specialties under one roof, with highly experienced doctors, state-of-the-art infrastructure and diagnostic services.

What is the mode of admission?

You are required to contact the admission counter, where our executives will give you details about the various packages, bed categories and other charges. After finalization of the package and bed category, you will be given an IP (inpatient) number. On completion of all the admission formalities, you will be guided to the respective ward/room.

How are the charges for day care determined?

Charges applicable for day care (less than 8 hours) are calculated on the basis of half-day bed charges.

Do we need to pay any advance at the time of admission?

Yes, patients are required to pay a deposit as per the category of the bed at the time of admission. In case of a surgery or a procedure, the total estimated amount has to be deposited with the hospital before the surgery.

What is the mode of payment?

Patients can make the deposit by cash, debit or credit cards or demand draft. We do not accept cheques.

Can the room be retained, if the patient is shifted to the ICU?

Attendants need to vacate the room if the patient is shifted to an ICU.

Is my Mediclaim policy accepted at your hospital?

Yes, if your TPA is on the panel of our hospital. 

Do you have an ambulance service?

Yes, we have an ambulance service round-the-clock.

How many attendant passes are issued?

To minimize crowding and noise in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of the discharge.

What is the procedure for discharge?

Your consultant will make an entry for discharge on your case sheet. After this, the resident doctors prepare the discharge card. Then the file is sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the admission counter. This procedure may take 2-3 hours.

Is outside food allowed into the hospital?

We provide complimentary food for the patient from the hospital kitchen. Attendants need to make their own arrangements or eat in the cafeteria.

What is the procedure for a refund?

The following documents are required for a refund:

I. Final bill (original)
ii. Receipts of all payments
iii. Check-out slip

What are the rules for transferring patients to a higher category?

Transfer to a higher category is based on the availability of beds. The rates of the higher category transferred to will be applicable from the date of the transfer. For surgical procedures, investigations and other diagnostics you will be charged as per the higher category rate only, from the date of admission.

In the case of packages, for transfer to a higher category the total difference in the package charge has to be paid before the transfer. 

What is the system of billing?

Billing is done on a 24-hour basis.

Can we buy medicines or consumables from outside?

All the medicines and consumables are provided by the hospital pharmacy only.

How do I get a discharge summary?

Your summary report or discharge card will be given to you by the nursing staff at the time of the discharge. In case there is a delay in the preparation of a discharge card, it will be mailed or posted to you within a week of the discharge.

Do you have telephone facilities for the patients?

Yes, telephone connections are provided in all the wards and rooms to facilitate communication.


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